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<?php $user_id = $login_user->id; ?> <div id="page-content" class="page-wrapper clearfix"> <div class="row"> <div class="col-md-12"> <div class="card"> <div class="page-title clearfix"> <h1><?php echo get_ticket_id($ticket_info->id) . " - " . $ticket_info->title ?></h1> <div class="title-button-group p10"> <span class="dropdown inline-block"> <button class="btn btn-default dropdown-toggle caret mt0 mb0" type="button" data-bs-toggle="dropdown" aria-expanded="true"> <i data-feather='settings' class='icon-16'></i> <?php echo app_lang('actions'); ?> </button> <ul class="dropdown-menu float-end" role="menu"> <?php if ($login_user->user_type == "staff") { ?> <li role="presentation"><?php echo modal_anchor(get_uri("tickets/modal_form"), "<i data-feather='edit-2' class='icon-16'></i> " . app_lang('edit'), array("title" => app_lang('ticket'), "data-post-view" => "details", "data-post-id" => $ticket_info->id, "class" => "dropdown-item")); ?></li> <?php if ($can_create_tasks && !$ticket_info->task_id) { ?> <li role="presentation"><?php echo modal_anchor(get_uri("projects/task_modal_form"), "<i data-feather='plus-circle' class='icon-16'></i> " . app_lang('create_new_task'), array("title" => app_lang('create_new_task'), "data-post-project_id" => $ticket_info->project_id, "data-post-ticket_id" => $ticket_info->id, "class" => "dropdown-item")); ?></li> <?php } ?> <?php } ?> <?php if ($ticket_info->status === "closed") { ?> <li role="presentation"><?php echo ajax_anchor(get_uri("tickets/save_ticket_status/$ticket_info->id/open"), "<i data-feather='check-circle' class='icon-16'></i> " . app_lang('mark_as_open'), array("class" => "dropdown-item", "title" => app_lang('mark_as_open'), "data-reload-on-success" => "1")); ?> </li> <?php } else { ?> <li role="presentation"><?php echo ajax_anchor(get_uri("tickets/save_ticket_status/$ticket_info->id/closed"), "<i data-feather='check-circle' class='icon-16'></i> " . app_lang('mark_as_closed'), array("class" => "dropdown-item", "title" => app_lang('mark_as_closed'), "data-reload-on-success" => "1")); ?> </li> <?php } ?> <?php if ($ticket_info->assigned_to === "0" && $login_user->user_type == "staff") { ?> <li role="presentation"><?php echo ajax_anchor(get_uri("tickets/assign_to_me/$ticket_info->id"), "<i data-feather='user' class='icon-16'></i> " . app_lang('assign_to_me'), array("class" => "dropdown-item", "title" => app_lang('assign_myself_in_this_ticket'), "data-reload-on-success" => "1")); ?></li> <?php } ?> <?php if ($ticket_info->client_id === "0" && $login_user->user_type == "staff") { ?> <?php if ($can_create_client) { ?> <li role="presentation"><?php echo modal_anchor(get_uri("clients/modal_form"), "<i data-feather='plus' class='icon-16'></i> " . app_lang('link_to_new_client'), array("title" => app_lang('link_to_new_client'), "data-post-ticket_id" => $ticket_info->id, "class" => "dropdown-item")); ?></li> <?php } ?> <li role="presentation"><?php echo modal_anchor(get_uri("tickets/add_client_modal_form/$ticket_info->id"), "<i data-feather='link' class='icon-16'></i> " . app_lang('link_to_existing_client'), array("title" => app_lang('link_to_existing_client'), "class" => "dropdown-item")); ?></li> <?php } ?> </ul> </span> </div> </div> <div class="card-body"> <div id="ticket-title-section"> <?php echo view("tickets/ticket_sub_title"); ?> </div> <?php //for assending mode, show the comment box at the top if (!$sort_as_decending) { foreach ($comments as $comment) { echo view("tickets/comment_row", array("comment" => $comment)); } } ?> <div id="comment-form-container" > <?php echo form_open(get_uri("tickets/save_comment"), array("id" => "comment-form", "class" => "general-form", "role" => "form")); ?> <div class="p15 d-flex"> <div class="flex-shrink-0"> <div class="avatar avatar-md pr15"> <img src="<?php echo get_avatar($login_user->image); ?>" alt="..." /> </div> </div> <div class="w-100"> <div id="ticket-comment-dropzone" class="post-dropzone form-group"> <input type="hidden" name="ticket_id" value="<?php echo $ticket_info->id; ?>"> <?php echo form_textarea(array( "id" => "description", "name" => "description", "class" => "form-control", "value" => get_setting('user_' . $user_id . '_signature'), "placeholder" => app_lang('write_a_comment'), "data-rule-required" => true, "data-msg-required" => app_lang("field_required"), "data-rich-text-editor" => true )); ?> <?php echo view("includes/dropzone_preview"); ?> <footer class="card-footer b-a clearfix "> <button class="btn btn-default upload-file-button float-start me-auto btn-sm round" type="button" style="color:#7988a2"><i data-feather='camera' class='icon-16'></i> <?php echo app_lang("upload_file"); ?></button> <?php if ($login_user->user_type === "staff") { echo modal_anchor(get_uri("tickets/insert_template_modal_form"), "<i data-feather='plus-circle' class='icon-16'></i> " . app_lang('insert_template'), array("class" => "btn btn-default float-start btn-sm round ml10", "title" => app_lang('insert_template'), "style" => "color: #7988a2", "data-post-ticket_type_id" => $ticket_info->ticket_type_id, "id" => "insert-template-btn")); } ?> <button class="btn btn-primary float-end btn-sm " type="submit"><i data-feather='send' class='icon-16'></i> <?php echo app_lang("post_comment"); ?></button> </footer> </div> </div> </div> <?php echo form_close(); ?> </div> <?php //for decending mode, show the comment box at the bottom if ($sort_as_decending) { foreach ($comments as $comment) { echo view("tickets/comment_row", array("comment" => $comment)); } } ?> </div> </div> </div> </div> </div> <script type="text/javascript"> $(document).ready(function () { var uploadUrl = "<?php echo get_uri("tickets/upload_file"); ?>"; var validationUrl = "<?php echo get_uri("tickets/validate_ticket_file"); ?>"; var decending = "<?php echo $sort_as_decending; ?>"; var dropzone = attachDropzoneWithForm("#ticket-comment-dropzone", uploadUrl, validationUrl); $("#comment-form").appForm({ isModal: false, onSuccess: function (result) { $("#description").val(""); if (decending) { $(result.data).insertAfter("#comment-form-container"); } else { $(result.data).insertBefore("#comment-form-container"); } appAlert.success(result.message, {duration: 10000}); dropzone.removeAllFiles(); } }); if ("<?php echo!get_setting('user_' . $user_id . '_signature') == '' ?>") { $("#description").text("\n" + $("#description").text()); $("#description").focus(); } window.refreshAfterAddTask = true; var $inputField = $("#description"), $lastFocused; function saveCursorPositionOfRichEditor() { $inputField.summernote('saveRange'); $lastFocused = "rich-editor"; } //store the cursor position if (AppHelper.settings.enableRichTextEditor === "1") { $inputField.on("summernote.change", function (e) { saveCursorPositionOfRichEditor(); }); //it'll grab only cursor clicks $("body").on("click", ".note-editable", function () { saveCursorPositionOfRichEditor(); }); } else { $inputField.focus(function () { $lastFocused = document.activeElement; }); } function insertTemplate(text) { if ($lastFocused === undefined) { return; } if (AppHelper.settings.enableRichTextEditor === "1") { $inputField.summernote('restoreRange'); $inputField.summernote('focus'); $inputField.summernote('pasteHTML', text); } else { var scrollPos = $lastFocused.scrollTop; var pos = 0; var browser = (($lastFocused.selectionStart \|\| $lastFocused.selectionStart === "0") ? "ff" : (document.selection ? "ie" : false)); if (browser === "ff") { pos = $lastFocused.selectionStart; } var front = ($lastFocused.value).substring(0, pos); var back = ($lastFocused.value).substring(pos, $lastFocused.value.length); $lastFocused.value = front + text + back; pos = pos + text.length; $lastFocused.scrollTop = scrollPos; } //close the modal $("#close-template-modal-btn").trigger("click"); } //init uninitialized rich editor to insert template $("#insert-template-btn").click(function () { setSummernote($("#description")); }); //insert ticket template $("body").on("click", "#ticket-template-table tr", function () { var template = $(this).find(".js-description").html(); if (AppHelper.settings.enableRichTextEditor !== "1") { //insert only text when rich editor isn't enabled var template = $(this).find(".js-description").text(); } if ($lastFocused === undefined) { if (AppHelper.settings.enableRichTextEditor === "1") { $("#description").summernote("code", template); } else { $("#description").text(template); } //close the modal $("#close-template-modal-btn").trigger("click"); } else { insertTemplate(template); } }); }); </script>

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